EAM and CMMS Services

We help our customers become top performers in their industries through achieving excellence in operations and maintenance. We do this by providing them with the technology, consulting, and training they require to vastly improve the quality, accessibility, and control of their foundational asset and maintenance data. We work with some of the largest asset-intensive businesses in the world, and have a breadth of experience serving the Oil & Gas, Mining, Utilities, Manufacturing, Chemicals, and Rail Transportation markets. Our Professional CMMS Services team stretches across the globe, providing our customers with direct access to the specialized skills they need to implement, configure, and learn to use our maintenance and asset data quality solutions.

How We Help?

Our customers use our software to analyze, visualize, build, edit, organize, approve, and sustain high quality asset and maintenance data for their Enterprise Asset Management (EAM) systems or Computerized Maintenance Management Systems (CMMS). There are, however, several business scenarios that drive the adoption of our solutions.

Our Professional CMMS Services team is well-positioned to facilitate solution design, deployment, expert consulting, and training for the following engagements:

  • Driving a more efficient, complete, and collaborative CMMS data build for a new capital project
  • Evaluating data quality and completeness to identify gaps and highlight issues that affect operational integrity
  • Repairing, enriching, and validating CMMS data for assets in operation
  • Migrating asset and maintenance data to a new CMMS system
  • Auditing the physical plant to ensure CMMS data is in lockstep with what is physically in place
  • Visualizing asset and maintenance data for improved maintenance performance

Capital Projects

Building, validating, and deploying high-quality CMMS data for a capital project is difficult to get right. Our customers use our solutions to support the creation, editing, validation, and deployment of data for complex data builds, commonly associated with large capital projects and upgrades. Our software provides a flexible staging area that allows our customers and their service providers to build data in a collaborative, iterative, and highly-transparent manner. Our Professional Services team helps our customers plan, implement, and manage the data build process for new capital projects, leveraging the following:

  • Collaboration with suppliers and contractors to acquire and load data
  • A maintenance library of reusable maintenance templates (and data) to help speed the data build process and enforce standards
  • Business rules and process workflows to automate data validation
  • Enrichment of asset, materials, and parts data with visual content
  • The powerful Data Quality Report to monitor the progress of the data build
  • Continuous data handover throughout the life cycle of the project

Repairing, Enriching, and Validating Data

We help asset-intensive companies easily identify and repair gaps in the completeness, quality, and accuracy of their CMMS data foundation. Our customers use our solutions to assemble, rebuild, and deploy high-quality data for complex data remediation efforts, commonly associated with asset acquisitions, major asset upgrades, and maintenance improvement initiatives. Others use our technology to simply bolster the health of their in-operation CMMS data after many years of neglect. In tandem with our software, our Professional Services team can help facilitate the following:

  • Loading existing data from an EAM/CMMS solution, disparate files, spreadsheets, or database applications
  • Building a maintenance library of reusable maintenance templates (and data) to help speed up the data rebuild process and enforce standards
  • Creating business rules and process workflows to help automate data validation
  • Enriching asset, materials, and parts data with visual content
  • Providing continuous data handover throughout the life cycle of the project
  • Monitoring progress and reporting on the completeness of the data repair

CMMS Data Migration

Our customers commonly use our software to migrate data from legacy systems (including an existing maintenance system) to another CMMS. These migration projects typically occur during system swap-outs (e.g. SAP Plant Maintenance to IBM Maximo), during new CMMS implementations, and during asset acquisitions and transitions. In tandem with our software, our Professional Services team can help facilitate the following:

  • Loading existing data from an EAM/CMMS solution, disparate files, spreadsheets, or database applications
  • Building a maintenance library of reusable maintenance templates (and data) to help speed up the data rebuild process and enforce standards
  • Creating business rules and process workflows to help automate data validation
  • Providing continuous data handover throughout the life cycle of the project
  • Monitoring progress and reporting on completeness of the data migration

Auditing and Visualizing Asset and Maintenance Data

Our customers rely on our software solutions to provide visual navigation and order fulfillment capabilities for their assets and spare parts. They also use our solution to facilitate detailed audits of their physical and digital asset data. We help our users ensure they have an accurate digital record of the equipment and spare parts that are physically in place. We also make it possible for them to quickly identify, visualize, and order the parts and equipment they require to perform their job. In tandem with our software solutions, we offer the following audit and asset visualization services:

  • Digitization of Equipment Manuals, Parts Books, and Plant Maps
  • Plant and Warehouse Audits
  • Migration from Maximo Asset Navigator™ to NRX AssetVisualizer