- Careers -

This position is for the content management team in Toronto. As a member of the content management team you will be involved in content conversion and media handling. In conjunction with customer specifications, you will ensure that converted electronic content meets NRX business standards.

Critical to the success of our products, this role is responsible for:

• Making decisions on structure of the content based on the defined methodology, experience and scope of project
• Owning the process of defining and producing structured electronic data from various media input
• Ensuring quality of electronic images and data converted
• Providing input for continuous improvement of NRX’s Content Management processes and tools
• Converting customer raw data content into the NRX standard electronic format

• Perform Quality Assurance to ensure the accuracy and usability of parts books, drawing books and equipment-operating manuals, which originated from individual electronic images
• Use NRX’s proprietary software to organize and publish data to be viewed in Asset Center Viewer
• Provide constructive feedback to content processors in reference to the work they produce
• Interact with internal and customer personnel regarding the utilization of electronic media
• Data entry of some elements to complete a data set
• Technical writing to maintain methodology documentation
• Interface with content service providers

Education

Bachelors Degree

Experience

1+ years in imaging technology, technical publishing, or industrial equipment fields would be a strong asset.

Special Skills, Knowledge, Other

• Understanding of scanning and digital image handling such as ACDSee, DeBabelizer and OmniPage Pro
• Ability to work with minimal supervision in a high-pressure environment with tight deadlines
• Ability to focus on meeting requirements, pay attention to detail, and maintain a high level of accuracy while performing repetitive work
• Excellent communication, organization and problem solving skills
• Able to multi-task and remain flexible regarding job duties that change according to customer priorities and internal requirements

This is an important role in the delivery of the NRX solution to our customers. The role interfaces with the Technology, Client Services, Sales, and Project Management Office groups.

Training will be provided.

Some travel between company and customer locations may be required.

The Functional Solutions Consultant understands and/or challenges the business requirements and develops the means to configure the respective NRX solutions to support these requirements. This role includes troubleshooting and recommending alternatives to resolve conflicts between business requirements and standard system functionality.

• Primary domain and solution subject matter expert for project execution
• Utilize and apply proven practices on projects, gleaned from experience and consultation with experts; appropriately tailored for the client and their culture
• Hands on application expert
• Prepare / review project deliverables (e.g. benefits realization strategy, to-be functional requirements, enterprise structure, business process master list, business process design document, to-be functional design, baseline configurations, process maps, control matrices, testing scenarios, user acceptance tests, business process procedures) to ensure they meet project objectives
• Participate in practice development by supporting sales activities
• Build and maintain relationships with key executives and a network of professional organizations or affiliations
• Demonstrate thought leadership by writing or contributing to published articles, practice methodologies and tools, whitepapers

• 4-8 years of experience as both an implementer and business user of PLM, PDM, EAM or AIM solutions
• Deep functional expertise of the activities within the business processes (not necessarily the end-to-end) and the methods that NRX performs these activities
• Experience in asset lifecycle information management principles (design-build-operate-maintain-retire)
• Experience in developing / implementing various test strategies (Module-, Integration, User-Acceptance and Stress-Test) and experience in developing training materials

• Bachelor's Degree

Professional Engineer, MBA, or experience as in Asset Information Management (AIM) within capital intensive industries, SAP EAM

The NRX Product Management team is responsible for the strategic direction of the product and the articulation of that vision into a comprehensive business plan in collaboration with the NRX management team, sales and marketing and product development.

As a key member of the Product Management Team, the Product Manager is focused on taking new product ideas from concept to reality by understanding the market opportunities, developing and communicating product specifications to key stakeholders, helping guide the development and QA processes to ensure the product functions as required, and participating in go-to-market activities. The Product Manager is actively engaged in the product design process with a specific focus on ensuring a satisfactory and consistent user experience and user interface across NRX solutions.

• Engage in product and market research to understand the market, competitive landscape, and opportunities.
• Interface with sales, field services, business partners, industry analysts, and customers to gather feedback on the current product and input on future requirements.
• Assist in the development, communication, and implementation of a comprehensive product roadmap.
• Working collaboratively with product development, develop comprehensive functional specifications for new products/features and assist in all processes required to bring the product or feature to market. This includes the creation of supporting documentation, market positioning statements, presentations, and demonstrations
• Review and development of functional requirements to ensure that the customer experience, User Interface, and processes are consistent across the entire application
• Design User Interfaces for NRX products and develop guidelines for UI and user process design to ensure quality and consistency of user experience across the NRX solution portfolio
• Provide guidance to the Quality Assurance process to ensure delivered product meets original requirements
• Support professional services, sales and marketing in the communication of the NRX solutions to analysts, customers and partners through various mediums such as print, webinars, trade shows and meetings

Education

University degree in relevant discipline (Computer Science, Business, Marketing) MBA or Masters degree preferred.

Experience

Familiar with the business process and information system requirements of large asset intensive industries (Oil, Gas, Chemicals, Pulp&Paper, A&D, etc.). 5+ years software product management experience.

Special Skills, Knowledge, Other

• Industry experience in Master Data Management, Product Data Management, Lifecycle Product Data Management, Engineering Handover, and Maintenance, operations and supply chain/materials management
• Experienced with the product management function in a growth oriented software company including UI design
• Technically literate, familiar with emerging technologies and trends in information architecture
• Ability to think strategically, analyze information, develop comprehensive business plans and execute and measure performance against plan
• Work and think independently and as a team member to meet company objectives
• Excellent communication skills, both written and oral
• Good customer presence, communication and interpersonal skills with effective presentation skills
• Strong interest in improving work processes using software technology and people effectively and efficiently
• Highly motivated self starter with initiative and passion to succeed in an informal fast paced environment
• Ability to understand and articulate the requirements and plans to both internal and external audiences
• Ability to summarize a broad amount of information into concise key points
• Good time management skills with ability to work under pressure and tight deadlines
• Excellent work ethic, professional and dedicated
• Specific knowledge of SAP Netweaver, composite applications and web services architecture an asset

Impact on Day to Day Operations

Developing, maintaining and communicating the strategic vision for the NRX solutions and working with other groups in NRX to develop and market the company's products is essential to the success of the organization. The Product Manager will play an integral role in achieving the goals and objectives of the Product Management group.

Dollar Magnitude of Responsibility

The Product Manager may be required to manage other members of the Product Management department and support the Director, Product Management in discharging the responsibilities of the department. This may require taking responsibility and being accountable for project budgets and some aspects of the overall Product Management budget.

The position will report to the Director of Product Management.

The position will require significant interaction with all departments at all levels within the organization.

The role requires manual and/or automated testing as well as replication of issues arising during customer implementations of various NRX solutions.

You will work as a member of NRX QA team to ensure that a superior software solution is delivered to the customers.

You will need to work closely with other QA team members, developers, business analysts and, in some cases, clients to guarantee product quality.

• Participating in the full life cycle of a software development which includes manual and/or automated testing, creation of testing documentation, analyzing functional specifications, software installation, system configuration and customization
• Reporting/verification of issues discovered during testing
• To effectively troubleshoot issues encountered during product implementation and help identify and address issues submitted to NRX customer support
• Interact with software developers to reproduce issues and track all bug reports to resolution
• Analyze functional requirement specifications and identify specific test points within its scope
• Effectively employ automation to reduce testing cycles of repeated tasks
• Generate/assemble test data, documentation and test cases to support testing process
• Interact with business analysts to support testing activities

• Strong analysis and problem-solving skills
• A minimum of 2-3 years of commercial software quality assurance experience required
• Ability to multitask and take initiative
• Ability to successfully plan and execute efficient and effective product functionality testing
• Strong people skills, ability to positively motivate others promoting teamwork and resolution of issues
• A university degree in Computer Science or related is a definite asset
• Strong verbal and written communication skills. Must be able to convey complex ideas to a variety of functional and technical audiences
• Exposure to a wide range of technologies including knowledge of databases, web applications, operating platforms and networking
• Knowledge of Document Management Systems will be an asset
• Knowledge in the following technologies/ experiences would be particularly valuable:
  • Experience with SAP technologies (NetWeaver and ECC) and other ERP systems
  • Both end user and SQL experience with Oracle, MS SQL or DB2
  • Experience writing automated testing scripts and implementing automated testing from scratch
  • Experience with data manipulation
  • Knowledge of programming concepts and experience with languages such as Java
  • Familiarity with HTML, XML, XSL, Java Script

Provide technical support to all users for various applications. Work on all internal and external Help Desk phone trouble, email and online support requests. Commitment to work as part of a team and to work closely with other support groups within the IT department.

Monitor and analysis and redirect all incoming support issues to the relevant groups.

• Initial point-of-contact for incoming customer service calls
• Monitor and analysis all incoming support issues before redirecting the issues to the relevant internal departments
• Providing remote software support and analysis to customers
• Diagnosing software and hardware malfunctions and working with other members of the support team and software development groups to identify and resolve problems
• Any other related responsibilities not detailed here but that could be reasonably expected
• Flexibility to cover both day shift and evening shift

• University graduate or college diploma in a technology field

• Previous experience in a technical customer support environment is an asset
• A working knowledge of ERP systems is preferred
• Excellent analytical and troubleshooting skills
• Excellent written and verbal communication skills
• Highly developed organizational skills and time management ability
• Ability to learn quickly in a high pace, challenging environment